Question 1

What do I need to get started?

Accepted Answer

Just your lecture slides (PDF or PPTX) and a sense of which card type you want. If you're not sure on card type, read our Card Types page — it takes 2 minutes.

Question 2

Can I submit slides from any medical school?

Accepted Answer

Yes. We accept slides from any medical school, any specialty, any year. As long as you have the slides, we can make the cards.

Question 3

Can I submit slides in another language?

Accepted Answer

Currently, we only accept English-language slides. We plan to expand.

Question 4

Can I request cards for a specific subset of slides?

Accepted Answer

Yes. Just note in the order form which slides to cover (e.g., 'slides 40–80 only'). We'll process only what you specify.

Question 5

Are the cards made by a human or an AI?

Accepted Answer

Every card is made by a human Anki expert. We do not use AI-generated cards. Medical accuracy requires human judgment — we're not willing to compromise on that.

Question 6

What if a card is wrong?

Accepted Answer

We have a free revision policy. If any card contains an error or is unclear, reply to your delivery email with the card details and we'll fix it within 24 hours.

Question 7

How many cards do I get per slide?

Accepted Answer

It depends on card type and content. IO cards: typically 2–5 cards per slide (one per label). Cloze: 1–3 per slide. Q&A: 1–2 per slide. We maximize useful cards without padding.

Question 8

Can I mix card types in one order?

Accepted Answer

No. Each order is one card type. This protects quality — different card types require different workflows. If you want both IO and Cloze, place two separate orders.

Question 9

Will the cards work with AnkiMobile?

Accepted Answer

Yes. We deliver a standard .apkg file that imports into Anki desktop and AnkiMobile without issue.

Question 10

What is the difference between a Block Package and a Subscription?

Accepted Answer

Block packages are one-time purchases — you buy a bank of slide credits and use them whenever you want. They never expire. Subscriptions give you a set number of slide credits every month. Subscriptions are better for students who want ongoing coverage all year.

Question 11

Do unused subscription slides roll over?

Accepted Answer

No. Unused subscription credits reset at the start of each billing month. Block package credits never expire.

Question 12

Can I cancel my subscription?

Accepted Answer

Yes — cancel anytime from your account dashboard. No cancellation fee.

Question 13

Can I upgrade or downgrade?

Accepted Answer

Yes. Email us at hello@hydecks.com and we'll adjust your plan for the next billing cycle.

Question 14

Is there a student discount?

Accepted Answer

Our pricing is already student-optimized. We don't offer additional discounts, but we do offer a free trial deck for new customers — contact us to ask about it.

Question 15

How long does delivery take?

Accepted Answer

Standard: 48 hours. Rush: 24 hours (adds 30% to the order total).

Question 16

How do I receive my cards?

Accepted Answer

You'll receive an email with a Google Drive download link containing your .apkg file. Import it into Anki and you're ready to study.

Question 17

What if I miss a deadline?

Accepted Answer

Contact us as early as possible. We'll let you know if rush can accommodate your timeline.

Question 18

What file formats do you accept?

Accepted Answer

PDF and PPTX. For Google Slides, export as PDF first. For Keynote, export as PDF. Max 500MB per upload.

Question 19

What version of Anki do you support?

Accepted Answer

Anki 2.1.50 and above. AnkiMobile on iOS, AnkiDroid on Android. All .apkg files are standard format.

Question 20

Are my slides kept private?

Accepted Answer

Yes. Your files are stored in a private Google Drive folder shared only between you and our team. We never share your slides. Request deletion at any time.

Frequently asked, plainly answered.

¶ Getting Started

¶ Cards & Quality

¶ Pricing & Billing

¶ Delivery

¶ Technical

Still curious?